strength
Staff are the standout: 9.5 on Booking across 380-plus scored reviews, with reception, bar, restaurant and housekeeping all named repeatedly. Cleanliness scores 9.4.
Source: Booking.com verified reviewsThe ten facts
Not on the booking page. Every one cited, dated, or guest-verified.
strength
Breakfast handles dietary requirements properly: vegetarian, gluten-free and dairy-free options called out by name in guest reviews rather than as an afterthought.
Source: Booking.com reviews
strength
The rooftop terrace surprises people who booked without noticing it, and swim-up rooms with direct pool access are available as a room category rather than a suite-only privilege.
Source: Guest reviews; hotel room listings
warning
Evening food is the recurring gripe: "a bit samey" over a week, in contrast to the well-rated breakfast. Worth using Cala d'Or's restaurants for part of your stay.
Source: loveholidays verified reviews
warning
Wifi is the lowest-scoring category on Booking at 7.9, well below everything else at this hotel.
Source: Booking.com category scores
warning
This is the old Sunprime hotel rebranded. Reviews predating the change describe a different product, so filter anything older than the refurbishment.
Source: TripAdvisor listing history
warning
Some listings say children 18 and under are not allowed while the hotel states 16-plus. The hotel's own rule is 16-plus; check at booking if it matters to your party.
Source: Contested across OTA listings
tip
Cala Ferrera is a short stroll with white sand and protected, safe swimming water, and Cala Serena and Cala Esmeralda are within about a kilometre. Michael's Diving School is a few steps away.
Source: Listings and guest reports
tip
Street parking directly in front of the hotel is reported as never a problem, and parking is free, which is rare for Cala d'Or in August.
Source: Booking.com review
surprise
There is a tourist tax collected at the property, reduced by half after the eighth night. Budget roughly 1 to 4 euros per person per night depending on season.
Source: Property termsAffiliate link, same commission whichever hotel you pick, so we have no reason to flatter this one.
The evidence wall
Photos are licensed or our own, never lifted from reviews.
Photo slot, licensed via Booking affiliate feed or our own visit
Photo slot, licensed via Booking affiliate feed or our own visit
Photo slot, licensed via Booking affiliate feed or our own visit
What the hotel sells
Paid tiers and upgrades, and whether they're worth it here.
Room categories
Double, Junior Suite, Swim-Up, Suite
- Double rooms about 26 sq m with balcony
- Swim-Up rooms about 22 sq m with direct pool access
- Junior Suites with integrated living area
- Suites with private balcony and refined decor
- Pillow menu, blackout curtains, hypo-allergenic bedding across categories
Worth it? The swim-up is the upgrade with a real difference here, since it changes how you use the day rather than just adding square metres. Note swim-up rooms are smaller than standard doubles: you are buying access, not space.
Hard facts
Answered, cited, or honestly marked unknown.
| Size and age rule | 109 rooms, adults-only 16+ per the hotel; some OTAs state 18+ |
|---|---|
| History | Formerly Sunprime; rebranded and refurbished as Monsuau 4 Sup |
| Pools | Main outdoor pool with pool bar plus rooftop pool with cabanas; seasonal |
| Rooms | Doubles ~26 sq m, swim-up ~22 sq m, junior suites and suites; minibar, laptop safe, pillow menu |
| Food | Buffet breakfast, a la carte evening menu, rooftop restaurant and bar |
| Spa and gym | Wellness spa with massage and aromatherapy (reservation required), gym |
| Beaches | Cala Ferrera about 10 minutes on foot; Cala Serena and Cala Esmeralda within about 1 km |
| Parking | Free, plus reliable street parking in front |
| Extras | Tourist tax collected at the property, halved after the eighth night |
| Booking scores | 8.9 overall; staff 9.5, cleanliness 9.4, comfort 9.4, location 8.4, facilities 9.1, value 8.8, wifi 7.9 |
| Unknown, tell us | Whether the rooftop pool is open all season; how the evening menu rotates; lift access; bike rental cost |
The contested questions
Where guests disagree, and the fact that reconciles them.
The location
"A little away from the hustle and bustle of the centre, which suited us perfectly."
Location is the lowest-scoring category after wifi, at 8.4, and some want the centre closer.
Our read: It sits between coves rather than in the town, so it is quiet by design. Cala d'Or centre and the marina are walkable but not doorstep; if you want the town on tap, this is the wrong end of the resort.
Food
"The food was excellent. A la carte menu for the evening and a buffet breakfast."
"Food at restaurant a bit samey" across a longer stay.
Our read: Quality is not in dispute, variety over a full week is. Short stays report excellent; week-long stays hit repetition. Plan two or three dinners out.
Book the extras
Booking routes for this area, not recommendations: we haven't vetted individual operators. Affiliate links; restaurant tips above stay unmonetised on purpose.
The neighbourhood
Named places, hours verified 2026-08-18.
Beaches and coves
- Cala FerreraAbout 10 minutes on foot: white sand, protected, calm water considered safe for swimming. Map →
- Cala SerenaWithin about a kilometre, smaller and usually quieter. Map →
- Cala EsmeraldaAlso within about a kilometre; sheltered cove popular with families earlier in the day. Map →
- Cala GranThe larger bay towards the centre of Cala d'Or. Map →
Eating nearby
- Cala d'Or marina restaurantsThe evening destination when the hotel menu repeats: a walk or short taxi. Map →
- Cala Ferrera restaurantsA handful of options near the beach, closer than the centre. Map →
Practical
Guest-verified corrections
No guest corrections yet, stayed here? You go first.
Stayed at Monsuau Cala d'Or? Two minutes of your memory beats two thousand reviews: was the pool salt or fresh? When did the good sunbeds really go? What did nobody warn you about?